Sit Or Quit Guarantee

So, you want a Bad Ass Recliner, but you're holding back because you can't try before you buy, right?

Well, you got two options...

Option 1 - Come and try it

Visit our showroom!
17047 Gale Ave, City of Industry, CA 91745.
Open Monday - Friday 8AM - 3PM.
Weekends appointment only.

Option 2 - Sit or Quit 30-Day Guarantee

We are truly a factory-direct business, meaning there are no retailers who sell these chairs anywhere else in America. We understand that these chairs are not a small commitment, so if you can't try it first then we want you to at least feel confident that you won't be stuck with it if it's not for you (it will be, but you won't know that until you try it).

Here's how it works:

If at any point during the first 30 days after receiving your Bad Ass Recliner you decide you don't absolutely love it and you want to return it, you can.

You'll receive a refund for your item, but we do require you to cover the shipping costs both ways. 

This is the closest to a risk-free guarantee that we're able to offer on a custom made-to-order item that we invest a lot of time and money into making.

Here are the full T's and C's:

 

1) Order Changes and Cancellations

  • You may request to cancel or change your order only before production begins.
  • Once production has started, the order cannot be cancelled or changed, since the item is being made specifically for you.

2) Freight Delivery and Damage Claims (Outbound Shipment)

Freight shipments must be inspected at delivery.

  • Inspect your item and packaging before signing.
  • If you see any damage to the carton/crate/pallet or the product, you must note the damage on the delivery receipt (BOL).
  • Do not sign “free and clear” if there is visible damage.
  • If damage is not noted at delivery and you sign free and clear, we may not be able to file a freight claim, and your claim may be denied.

If there is concealed damage discovered after delivery, notify Trend Manor immediately and retain all packaging. Claim eligibility may depend on the carrier’s policies and timelines.

3) Return Eligibility and Timing

  • Return request window: Returns must be requested within 30 days of delivery.
  • Items must be returned in new, unused, and resellable condition, with all original parts and components.
  • Items that show signs of use, installation, wear, stains, odors, modifications, or missing parts may be refused.

4) Freight Shipping Charges (Outbound and Return)

Because our products ship via freight:

  • If you paid outbound freight at checkout, outbound freight is not refundable on returns.
  • Return freight is the customer’s responsibility and must be paid by the customer.

If outbound freight was free (promotion or other scenario)

If your order included free freight, Trend Manor can provide the actual outbound freight cost with no markup upon request for transparency and refund calculations.

5) Return Packaging Requirements and Condition on Arrival

To qualify for a return, items must be shipped back:

  • In the original packaging when available, including all protective materials
  • Packed to withstand freight handling, secured on a pallet/crate if applicable

Returns that arrive damaged due to insufficient packaging may be denied or reduced.

6) Damage During Return Transit and Freight Claims

  • If damage occurs during return transit, the customer is responsible for filing the freight claim and providing documentation.
  • Customers must return items in a way that is properly packed and insured to protect against transit damage.

7) If a Returned Item Arrives Damaged

If a returned item arrives damaged:

  • Trend Manor may, at our sole discretion, offer a reduced refund if the item can be repaired, refinished, or restored.
  • The reduction will reflect repair/refinishing costs and diminished value.
  • If the item is not repairable or is returned in non-resellable condition, the return may be refused and may be shipped back to the customer at the customer’s expense.

8) Refund Timing and Method

Refunds are issued to the original payment method after return authorization, receipt, and inspection.

Refunds may be reduced by:

  • Non-refundable outbound freight (when charged)
  • Return freight
  • Any damage, missing parts, or loss of resellable condition
  • Any reconditioning costs required to restore the item to sellable condition

9) How to Start a Return

To request a return, contact our support team with:

  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photos of the item and packaging (recommended, and required if damage is involved)

We will provide return instructions and any required authorization details.